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Whether you have questions about our products, the ordering process or our company: we are always glad to hear from you.
Alternatively, you can send an email to: info@deadball.eu
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FAQ
We have answers (well, most of the times!)
Austria: 3.90€
Germany: 8.90€
Eurozone I (Belgium, Netherlands, Denmark, Luxembourg, Czech Republic, Slovakia, Hungary, Slovenia, Poland, Romania, Croatia, France, Italy, Monaco): 9,90€
Eurozone II: Finland, Portugal, Spain, Sweden, Estonia, Latvia, Lithuania, Bulgaria, Republic of Ireland, Bulgaria, Greece, Malta, Cyprus: 15,90€
FREE Shipping for all orders over 200€.
Currently, due to logistical and tax-related barriers, we only ship within the EU.
This approach ensures that our customers will not encounter any unforeseen customs fees during the delivery process.
Yes, after we have dispatched your package, we will immediately send you a notification that includes a link to the tracking information and the tracking number.
Additionally, all packages are insured for up to 500€ in value.
Of course, our objects are mainly made out of sand, cement and water - but also some other ingredients that are necessary for the production of our footballs.
As the concrete has very few pores and absorbs very little moisture compared to conventional concrete, the footballs can also be placed outdoors. Nevertheless, sealing is recommended.
Please do not hesitate to contact us if you would like to have your object sealed.
However, our deep black concrete objects should only be used indoors, as they are painted with a special paint that is only partially weather-resistant.
We offer three different colours as standard: grey (natural concrete), white (white concrete with marble sand) and anthracite (natural concrete with black pigments).
We have also recently started offering deep black concrete objects. These are made of natural concrete, which are then painted black.
Due to the handmade manufacturing process and the characteristics of concrete, surface variations are unavoidable.
For example, trapped pores, slight cracks and a different concrete surface can occur on the underside of the football.
However, this makes each object unique.
Please do not use acidic cleaning products to clean the concrete. It is best to remove dust and dirt with the help of a fabric moistened with water.
This will cause the concrete to change colour slightly in some places, but don't worry - this will disappear as soon as the concrete has dried.
Please be careful when cleaning our painted concrete footballs. Only use a fabric moistened with a little water. Some cleaning agents could destroy the surface of the painted concrete or cause unaesthetic stains.
Our shipments are insured up to a value of 500€. In the event that an item is damaged during delivery, we will replace it at no cost.
In this case, please contact us immediately, preferably with a photo of the damaged goods.
If we have not yet started processing your order, you can cancel it easily (processing typically takes 12-24 hours).
Just write us an email to info@deadball.eu or use our contact form.
To return items, we kindly ask you to notify us in advance for logistical reasons. Please use our cancellation form, which you can send to us via email, or just notify us through our contact form.
You have 30 days after purchase to initiate the return. For further details, please refer to our return policy.